We offer exchanges within 48 hours of delivery only for products received damaged, with a verified manufacturing defect, or where an incorrect product has been delivered.

Any exchange request must be raised within 48 hours of delivery. Requests received after this period will not be considered.

An exchange may be requested if:

• The product is damaged during transit.
• The product has a verified manufacturing defect.
• An incorrect product has been delivered.

Please share your order details, proof of purchase, clear photographs and an unboxing video & delivery evidence showing the issue.

The product must be unused, unaltered and returned in the same condition in which it was received, with its original or sufficiently protective packaging.

Variations in wood grain, colour, texture, finish, shape or polish are natural characteristics of the material and are not considered defects.

Exchanges are not offered for change of mind, unmet expectations, natural material variations, size or dimension preferences or products bought in sale.

Every exchange request is reviewed by Tectona Living. Approval is subject to the evidence provided, product condition and assessment of the issue.

Once the product is received and inspected, Tectona Living may, depending on the situation and product availability, repair the product or replace it with the same product or a fresh piece.

Tectona Living does not offer returns or refunds. Only eligible exchanges are considered under this policy.